Policies
Refund Policy
Billing is handled by Stripe; we aim to be fair and transparent.
Subscriptions
Monthly subscriptions renew on the same calendar day as purchase. Cancel before renewal to avoid future charges. You keep access until the paid-through date.
Refund eligibility
- Full refund within 7 days if no more than 50 render requests were processed.
- Pro-rated refunds if downtime exceeded 4 consecutive hours in your billing region.
- No refunds for abuse, policy violations, or prepaid annual plans (unless required by law).
How to request
Email receipts and usage summary to billing@label-templates.com. We respond within 3 business days and process approved refunds via the original payment method.
Nothing here limits rights granted by EU or Czech consumer regulations.